Offers and limits
Let Bitelio choose a useful incentive without giving it an unlimited discount budget.
Open Second purchase → Settings → Offers and limits. Decide what Bitelio may offer and approve the rules before using them in a live program.
Set the boundaries
| Setting | What to decide |
|---|---|
| Maximum discount | The largest discount you are willing to offer, not the discount every buyer receives. |
| Gifts | Which products may be offered as a gift, subject to availability and the configured conditions. |
| Free shipping | Whether it is allowed, the minimum order and the maximum shipping cost you will cover. |
| Eligible catalog | Which products can be recommended or included, and which are excluded. |
| Budget and margin | Monthly incentive budget, customer cap, minimum margin and the costs needed to check it. |
| Validity | How long an issued incentive remains valid. The configured incentives do not combine with other discounts. |
Free shipping applies to the whole order. The current rules require the whole catalog without exclusions for this offer. Check the tax ceiling, product costs and shipping assumptions requested by the form; an unknown cost is not a zero cost.
If the program cannot verify that an incentive meets your conditions, do not expect it to issue the offer. Resolve the missing information shown in the configuration or customer decision.
Match the offer to the obstacle
- If delivery cost is the problem, a valid free-shipping offer may be more useful than a product discount. State the minimum order clearly.
- If budget is the problem, ask what amount works and consider a cheaper compatible product before increasing the discount.
- If confidence or product use is the problem, help first. A discount does not resolve missing information.
- If the customer wants to buy now, make the available product and checkout action easy to find.
These are decision principles, not a guarantee that every customer qualifies for an incentive. Product availability, consent, budget and the approved rules still apply.
Check the customer experience
Rehearse the route in the program and inspect the offer, expiry and purchase link. The customer should see what they can buy and the conditions that apply. A gift must be an eligible item; free shipping must not be presented as unconditional when it has a minimum.
Saving or approving commercial rules does not itself send messages or issue discounts. A live program must be activated separately. Review results with the cost of incentives included before widening the limits.